How does the service work?

• Complete a simple form about your problem or request
• Your GPs decide on the best treatment for you
• The practice responds with advice or an appointment
• You will get a response within 2 working days

Please submit a new request using NHS Contact us online 

Please make all appointments online via the link at the top of this page.  For urgent appointments only please speak to one of our receptionists 01223 350647.

At Staff Health, please call 01223 216689 to make an appointment.

Please do not request appointments or consultations by email.

All consultations are by appointment. A routine appointment is for 10 minutes; please ask for a double appointment if you think your problems will take longer. We do not have advanced access or open surgery and if you need to be seen urgently, please tell the receptionist who will, if necessary, speak to the duty doctor and get you seen as soon as possible.

Telephone Advice

If you wish to speak to a doctor by telephone, this can be arranged with the receptionist. If possible, let the receptionist know the reason for your call. If it is urgent, let the receptionist know.

Emergencies

If you think you are seriously ill, telephone 01223 350647 and please tell the receptionist who will take some details from you and contact the duty doctor immediately.

Our Extended Hours are provided at Cornford House Surgery (364 Cherry Hinton Road, Cambridge CB1 8BA)

Please ask member of the reception team for more information.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to allow the slot to be given to someone else.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

A&E

Whatever the day or time, if you or someone else experiences severe chest pain, severe loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999. Accident and emergency departments are open 24 hours a day, 365 days a year and can assess serious injuries and provide emergency treatment.

Please use A&E responsibly, and consider whether your GP or NHS 111 may be able to provide you with suitable care

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form

If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.

View the NHS Travel Vaccination Advice

GP Trainees

We are a training practice and have GP trainees (GP registrars), who are qualified medical doctors.

Undergraduate Medical Students

The practice takes part in the teaching of undergraduate medical students in association with Cambridge University Medical School.

You may be asked to see one of them and/or allow them to be present at your consultation or to visit you at home.

You will always be informed and asked for your consent to see a medical student