We are having intermittent problems with our telephones. BT are aware and looking into this. Apologies for any delay in answering your call
Petersfield Medical Practice
Under the current circumstances, the Staff Health Centre will be closed until further notice.
Please contact Petersfield Medical Practice on 01223 350647 if you require a GP telephone triage call.
If the GP/Nurse requests that you attend the surgery please do not arrive earlier than your allotted appointment time and leave the surgery immediately after you have been seen.
All patients MUST supply their own masks when attending the surgery.It is essential to wear your own mask to avoid your appointment being cancelled/declined.
According to Public Health England advice all GP appointments will be triaged unless the GP requests you to come into the surgery. Should you wish to receive a triage phone call from a GP please call the Practice.
On-line bookings are currently not available, apologies for any inconvenience.
Further guidelines can be found on:
If you need speak to a doctor or healthcare professional urgently when we are closed please call 111.
COVID-19 VACCINATION PROGRAMME
All NHS services are under severe pressure at the moment, as we look after increasing numbers of patients who are sick with covid-19 in the community, and other deteriorating conditions too.
We are also delivering the huge and vitally important covid-19 vaccination programme. Please do not contact us regarding a vaccine, we will contact you.
Housebound Patients - Covid Booster
Please see the link below for guidance from Cambridgeshire & Peterborough CCG around the booster campaign for Housebound patients.
Please be aware the booster vaccine for housebound patients is provided by the District Nursing Team and not Petersfield Medical Practice. We are unable to offer information beyond what is published by the CCG in the link below.
So that we can focus on these really important issues, we will understandably be prioritising urgent care.
This means that when you contact us, we may have an initial conversation with you to understand how urgent your health needs are.
If you have an issue that is not urgent, you may to wait longer than usual until your problem or concern can be dealt with. You may be asked to rebook at a later date, or at a safer time (e.g. attending for a non-urgent blood test).
Do please make sure that you continue to get in touch with us if you need to. This is particularly important if:
- your problem is genuinely urgent
- you have a long term condition that is getting worse
- you are worried about symptoms that might indicate cancer
Please also remember you can call NHS 111 for urgent concerns, and 999 for serious emergencies. Your local pharmacist can also help with minor complaints too.
For adults with mental health problems including depression and anxiety, you can refer yourself directly to the local wellbeing service, via 0300 300 0055.
If you’re experiencing a mental health crisis, call the First Response Service by calling 111 and select option 2 (in Wisbech call 111, select option 1 and ask to be put through to the First Response Service).
A local CCG has produced an excellent childhood illnesses leaflet free to download here, full of advice and information for parents and carers of young children: https://hertsvalleysccg.nhs.uk/application/files/1716/0941/0098/Help_your_Child_Stay_Well_This_Winter_FINAL.pdf
The Cambridgeshire County Council has a range of support and information to help in times of urgent need: telephone 0345 045 5202 8am-6pm weekdays 9am-1pm Saturdays. Outside office hours if someone is in danger telephone 01733 234724. In an emergency, call 999. Also see www.cambridgeshire.gov.uk/adults.
Thank you very much for helping us all manage under these very difficult circumstances
DoctorLink is an online triage and advice tool which helps the patient see the right member of the practice team in the appropriate timeframe based on clinical need.
With DoctorLink you can check your symptoms, book appointments, request fit/sick certificates & request repeat prescriptions. Sign-up is simple, just click the link below to create your account, or download the DoctorLink app (IOS & Android).
Click here to sign-up to DoctorLink
ZERO TOLERANCE TO ABUSIVE BEHAVIOUR
The Doctors and Staff of this Surgery re-affirm their commitment to do everything possible to protect themselves, patients and visitors from unacceptable behaviour and their zero tolerance of any incident that may cause hurt, alarm, damage or distress. This includes actual or threatened physical violence or verbal abuse, which leads to fear for a person's safety.
In this situation we are obliged to notify the patient in writing of their removal from the list and record in a patient's medical records the fact of the removal and the circumstances leading to it.
ZERO TOLERANCE APPROACH TO RACISM
Ill health should not be an excuse for racist behaviour. Nor should patients be able to rely on the doctor-patient relationship to shield them should they racially abuse NHS staff.
The government takes a zero-tolerance policy approach to dealing with racist abuse whenever it arises. Things should be no different in our NHS.
On-Line Questionnaire on behalf of the Patient Participation Group (PPG)
Here is the link to our PPG Patient Questionnaire. Please can you complete it and return to the Practice. It will help us to find out what is important to you and we will try to address any issues that you may raise. Many thanks.
PPG Patient Questionnaire
Please either print it off and hand it in to the Practice or email it to: CAPCCG.firstname.lastname@example.org
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
The main surgery does not have full disabled access as there is a small ramp to negotiate at the entrance. However, the staff can help with easier access via our staff entrance by prior arrangement. We do, however, have a consulting and nurse room on the ground floor.
The branch surgery has a ramp for disabled access.
We have hearing loops at both surgeries for patients with a hearing impairment.
A new way to get your medicines and appliances
Care Quality Commission