Petersfield Medical Practice
Week commencing 4th April:
We continue to try to provide the best possible service to our patients whilst experiencing staff shortages due to COVID-19 and high demand.
This week we are only able to offer urgent on-the-day appointments for patients who need immediate attention.
If a clinician tests COVID-19 positive we will need to cancel pre-booked appointments at short notice. We apologise in advance if this affects you or a member of your family. If you have a pre-booked appointment and do not hear from us please assume that your appointment is still going ahead.
We understand that this situation is frustrating. It is also frustrating for us as we are not delivering the service we want to. Please be patient and kind and bear with us as appointments and clinics are disrupted. It is not the fault of our receptionists so please do not verbally abuse them.
If your medical condition is not urgent, please find below some hints and tips to help you help yourself and in turn help us and the NHS:
SELF-CARE: You can treat many minor illnesses such as colds and coughs, sore throats and upset stomachs at home. Make sure you are stocked up with healthcare essentials such as pain relief (e.g. Paracetamol), cough and sore throat remedies, upset stomach treatment, rehydration treatment, heartburn / indigestion treatments and a first aid kit.
USE YOUR LOCAL PHARMACIST: They can offer you advice and guidance on your symptoms and on the best treatment for you – no appointment needed. Pharmacists are available on every high street and in supermarkets, with many being open in the evenings and at weekends.
COMMUNITY PHARMACIST CONSULTATION SERVICE (CPCS): This service enables patients to have a same day appointment with their community pharmacist for minor illness or an urgent supply of a regular medicine. Should you need to be escalated or referred to an alternative service, the pharmacist can arrange this. Please speak to our reception team to be referred into this service.
USE THE NHS UK SYMPTOM CHECKER www.nhs.uk: This helpful tool can guide you through your symptoms and direct you to the most appropriate health service for your needs.
RING NHS 111, OPTION 2: If you are experiencing a mental health crisis this First Response Service puts your mental health first. It provides 24-hour access, 7 days a week, 365 days a year, to mental health care, advice, support and treatment.
All patients MUST supply their own masks when attending the surgery. It is essential to wear your own mask to avoid your appointment being cancelled/declined.
According to Public Health England advice all GP appointments will be triaged unless the GP requests you to come into the surgery. Should you wish to receive a triage phone call from a GP please call the Practice.
Further guidelines can be found on:
If you need speak to a doctor or healthcare professional urgently when we are closed please call 111.
Have your say on the future of Community Pharmacy 👩⚕️
We are collaborating with communities across the East of England to help shape how community pharmacies will develop over the next five years
Make sure your voice is heard!
Complete the survey online ➡ https://bit.ly/3GJYQ4a
All NHS services are under severe pressure at the moment, as we look after increasing numbers of patients who are sick with covid-19 in the community, and other deteriorating conditions too.
Proof of letter of Vaccinations for Travel and
NHS COVID PASS for 12 to 15 year olds for international travel
Please note the practice does not provide any letters for proof of Vaccinations for travel. This also includes letters for confirmation you have had covid in the past.
119 do provide letters for patients. There is a 7 day wait for the letter and the service is free of charge
Please see the link for 12 to 15 year olds
NHS COVID PASS for 12 to 15 year olds for international travel
Covid Vaccinations outside of England
From 9 December, if you live in England and have had one or more of your COVID-19 vaccinations administered overseas, you can have your vaccination details added to your NHS Record. You can then generate an NHS COVID Pass for domestic use and international travel if you meet certain certification requirements.
To register your overseas vaccinations, you’ll need to book an appointment at a selected list of vaccination centres across England. Please follow the link below to book an appointment:
COVID- Medical Exemptions-
Please phone the NHS COVID Pass service on 119 for a medical exemption form. Do not contact the practice in order to get a form. If you do go to your GP before you get your application form you’ll be asked to call the NHS COVID pass service on 119.Return your application form to the GP or relevant clinician stated on the form. Your application will be clinically reviewed by your doctor, specialist or midwife. Your GP, specialist or midwife may ask to speak with you if needed, but you won’t need to book this when you submit your application.You’ll automatically get the results of your application by post 2 to 3 weeks after applying. You don’t need to contact your GP or the clinician reviewing your exemption unless they ask you to contact them
Patient Help Desk-
The Covid19 pandemic has added to the strain on all NHS services. As a result of this, waiting list times for outpatient and specialist appointments and procedures have increased for everybody.
We appreciate that this can cause worry and uncertainty about when you will eventually receive an appointment. The practice has no direct access to the hospital appointment lists.
If you have been referred by your GP/are waiting for:
- An outpatient appointment
- An appointment for hospital tests (eg scans)
- A date for an operation or other treatment
- A follow-up from your hospital team
and you have a query about what is happening, please contact the Patient Helpdesk on 0800 048 5800.
Only call the practice if your condition has genuinely deteriorated, when you will be reviewed by one of the clinical team and appropriate action can be taken in regard to your care.
So that we can focus on these really important issues, we will understandably be prioritising urgent care.
This means that when you contact us, we may have an initial conversation with you to understand how urgent your health needs are.
If you have an issue that is not urgent, you may to wait longer than usual until your problem or concern can be dealt with. You may be asked to rebook at a later date, or at a safer time (e.g. attending for a non-urgent blood test).
Do please make sure that you continue to get in touch with us if you need to. This is particularly important if:
- your problem is genuinely urgent
- you have a long term condition that is getting worse
- you are worried about symptoms that might indicate cancer
Please also remember you can call NHS 111 for urgent concerns, and 999 for serious emergencies. Your local pharmacist can also help with minor complaints too.
For adults with mental health problems including depression and anxiety, you can refer yourself directly to the local wellbeing service, via 0300 300 0055.
If you’re experiencing a mental health crisis, call the First Response Service by calling 111 and select option 2 (in Wisbech call 111, select option 1 and ask to be put through to the First Response Service).
A local CCG has produced an excellent childhood illnesses leaflet free to download here, full of advice and information for parents and carers of young children: https://hertsvalleysccg.nhs.uk/application/files/1716/0941/0098/Help_your_Child_Stay_Well_This_Winter_FINAL.pdf
The Cambridgeshire County Council has a range of support and information to help in times of urgent need: telephone 0345 045 5202 8am-6pm weekdays 9am-1pm Saturdays. Outside office hours if someone is in danger telephone 01733 234724. In an emergency, call 999. Also see www.cambridgeshire.gov.uk/adults.
Thank you very much for helping us all manage under these very difficult circumstances
DoctorLink is an online triage and advice tool which helps the patient see the right member of the practice team in the appropriate timeframe based on clinical need.
With DoctorLink you can check your symptoms, book appointments, request fit/sick certificates & request repeat prescriptions. Sign-up is simple, just click the link below to create your account, or download the DoctorLink app (IOS & Android).
Click here to sign-up to DoctorLink
ZERO TOLERANCE TO ABUSIVE BEHAVIOUR
The Doctors and Staff of this Surgery re-affirm their commitment to do everything possible to protect themselves, patients and visitors from unacceptable behaviour and their zero tolerance of any incident that may cause hurt, alarm, damage or distress. This includes actual or threatened physical violence or verbal abuse, which leads to fear for a person's safety.
In this situation we are obliged to notify the patient in writing of their removal from the list and record in a patient's medical records the fact of the removal and the circumstances leading to it.
ZERO TOLERANCE APPROACH TO RACISM
Ill health should not be an excuse for racist behaviour. Nor should patients be able to rely on the doctor-patient relationship to shield them should they racially abuse NHS staff.
The government takes a zero-tolerance policy approach to dealing with racist abuse whenever it arises. Things should be no different in our NHS.
On-Line Questionnaire on behalf of the Patient Participation Group (PPG)
Here is the link to our PPG Patient Questionnaire. Please can you complete it and return to the Practice. It will help us to find out what is important to you and we will try to address any issues that you may raise. Many thanks.
PPG Patient Questionnaire
Please either print it off and hand it in to the Practice or email it to: CAPCCG.firstname.lastname@example.org
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
The main surgery does not have full disabled access as there is a small ramp to negotiate at the entrance. However, the staff can help with easier access via our staff entrance by prior arrangement. We do, however, have a consulting and nurse room on the ground floor.
The branch surgery has a ramp for disabled access.
We have hearing loops at both surgeries for patients with a hearing impairment.
A new way to get your medicines and appliances
Friends and Family Test
The NHS Friends and Family Test is a way of gathering your feedback so we can continually review our service.
It is based on one simple question:
“How likely are you to recommend our service to friends and family if they needed similar care or treatment”
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately you’re helping us to make changes that will ensure we can offer the best possible care.
For further information on the NHS Friends and Family Test, please visit
Care Quality Commission