Patients Rights and Responsibilities

What We Will Do For You:

  • Treat you with courtesy and respect at all times
  • Give you full information on the services we offer
  • Give you the most appropriate care by suitably qualified staff
  • Provide you with emergency care when you need it
  • Refer you for a second opinion when you and your GP agree it is needed
  • Give you access to your health records, subject to any limitations in the law
  • Keep the contents of your health record confidential
  • Give you a full and prompt reply to any complaints you make about our service

What You Can Do For Us:

  • Treat us with courtesy and respect at all times
  • Tell us if you are unsure about the treatment we are offering you
  • Use the emergency service only when medically urgent
  • Ask for a home visit only when the patient is unable to attend the surgery through illness or infirmity
  • Keep your appointments and let us know as early as possible if you are unable to
  • Let us know when you change your name, address or telephone number
  • Tell us about any complaint or misunderstandings as soon as possible to allow us to deal with them
  • Let us know when we have done well